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If you are having problems with your CellarPro wine cooling unit and need troubleshooting assistance, please complete the fields below (try to answer all the questions). We'll be sure to respond by the end of the next business day.

You will need an external thermometer in order to complete this form. Please take all temperature readings at the same time.

First Name*:
Last Name*:
Email Address*:
Does the cellar have an airtight seal around all openings?
  Yes
 No
Is the hot air exhausted from ABOVE or BEHIND
the cellar?*:
Clearance ABOVE cellar (in.)*:
Clearance BEHIND cellar (in.)*:
When did you last clean the condenser coils?
What's the Minimum Temperature Setpoint?*
What does the display read
when you press the set button?
Temperature at Intake Grill*
Place the Thermometer on the on the face of the cooling unit, close the doors and record the temperature after waiting ten minutes
[Show Me]
Temperature of Cold Air Discharged*
While the cooling unit is running, record the temp of the cold air being discharged from underneath the cooling unit 
Temperature at Condenser Coils*
While the unit is running, record the temperature at the coils (either on top or behind the cellar)
[Show Me]
Temperature of Hot Air Exhaust*
While the cooling unit is running, record the temp of the hot air being discharged from the top (top-vent) or back (back-vent) of the cabinet
If you are receiving an alarm code, what is it?
Please describe the problem, and how long it has existed. Also, let us know what steps you've aready taken (if any):
*Required Information